Your Privacy Matters

Depending on how you use the Website, we may collect:

A. Personal Information
You may voluntarily provide information such as:

• Name
• Phone number
• Email address
• Age or gender, where relevant to an enquiry
• Appointment-related information
• Information provided through contact or appointment forms
• Any other information you voluntarily submit

B. Health-Related Information
If you voluntarily provide medical or health information while making an enquiry or requesting an appointment, such information may be treated as sensitive personal information and handled only for legitimate healthcare-related purposes, subject to applicable law. Please do not submit highly sensitive medical information through a general website contact form unless specifically requested.

C. Automatically Collected Information
When you visit the Website, certain technical information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Approximate location information
• Date and time of access
• Referring website
• Website usage information

This information may be used for website security, analytics, performance monitoring and improvement.

Information collected through the Website may be used to:

• Respond to your enquiries
• Process or coordinate appointment requests
• Communicate with you regarding your enquiry or appointment
• Provide information about available healthcare services
• Improve the Website and user experience
• Maintain website security
• Understand website traffic and usage
• Comply with legal and regulatory requirements

Information available on this Website is provided for general educational and informational purposes only.

Website content should not be considered a substitute for:

• A personal medical consultation
• Physical examination
• Diagnosis
• Individual medical advice
• Emergency medical care

Medical conditions can differ from person to person. You should consult a qualified healthcare professional regarding your individual medical condition.

The Website may use cookies and similar technologies to:

• Improve website functionality
• Remember preferences
• Analyse website traffic
• Monitor website performance
• Improve user experience

Third-party analytics or technical service providers may also use cookies or similar technologies in accordance with their respective policies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

We do not sell or rent your personal information.

Information may be shared, where reasonably necessary, with:

• Healthcare or administrative personnel involved in providing requested services
• Website hosting and technical service providers
• Appointment or communication service providers
• Analytics or security service providers
• Professional advisers, where necessary
• Government authorities or law-enforcement agencies when required by applicable law

Any such sharing will be limited to what is reasonably necessary for the relevant purpose or required by law.

The Website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

Personal information will generally be retained only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain appropriate records, resolve disputes, comply with legal obligations, or protect legitimate interests.

Medical records, where applicable, may be retained for periods required under applicable professional, legal or regulatory requirements.

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent where processing is based on consent
• Raise questions or concerns regarding the handling of your information

To make a privacy-related request, please contact us using the details provided below.

This Website is not specifically directed towards children.

We do not knowingly seek to collect personal information from children through the Website without appropriate involvement or consent of a parent or legal guardian, where required.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or services.

Any updated version will be posted on this page with a revised "Last Updated" date.